Ops Automations
Pricing
Legal

Terms of Service

Last updated: October 29, 2026

Our guarantee: what "on us" means

Test calls pass, or your money back. Before your receptionist answers your real calls, we run five test calls on your rules:

  1. A call answered by your receptionist in English, including the greeting that tells callers the call is recorded.
  2. A call answered by your receptionist in Spanish, start to finish.
  3. An urgent call that reaches your person, or a callback taken for them.
  4. An appointment request or a callback request taken, whichever you chose.
  5. Your recap, received.

You sign off, or tell us which test failed and we fix it. A test blocked on your side doesn't count as failed.

If all five tests haven't passed within 15 business days of our "your items are in" email, ask in writing and we refund everything you've paid, within 10 business days. You owe nothing more. The clock pauses while something only you can give us is missing. This guarantee ends at acceptance and doesn't cover results like bookings or jobs.

Stay Live, our monthly care plan, is free for 30 days after go-live.

First paid Stay Live month free if we don't fix it. If a tested service breaks on our side during your free 30 days and we don't fix it within 2 business days of knowing, your first paid Stay Live month is free. One credit per shop. Changes on your side and phone-carrier outages don't count.

You can also cancel within 3 business days of signing for a full refund.

Acceptance is when you sign off, or 7 days after the tests pass if you haven't named a failed test. Go-live is the day we email you "your line is live." Your signed agreement has the full terms.

Agreement

By using this website or submitting our contact form, you agree to these terms. If you don't agree, please don't use the site. Ops Automations is operated by Alvarez Operations LLC, 6520 Homerun Rd, Pasco, WA 99301.

What we do

We help service businesses respond to leads faster and follow up automatically. Anything you see on this site is a description of our services, not a guarantee of specific results, except the guarantee described below. Any paid engagement is governed by a separate written agreement.

Using the contact form

When you submit the form, you confirm that the information you provide is accurate and that you're authorized to use the phone number and email address you give us. You agree that we may contact you by phone, text message, and email about your request.

Text messaging (SMS)

You can consent to receive text messages from Ops Automations by text (when you text our number and agree), on our website (when you check the consent box on a form or agree while booking), or verbally on a recorded call with our AI receptionist (when you say yes after being asked whether we may text you). Messages relate to your setup call, appointment, report, or account request. You'll only get a message because you contacted us first. You can reply STOP at any time to stop receiving messages. We never send marketing blasts and we never text numbers that haven't contacted us. We don't buy, sell, or share phone lists.

  • Message frequency varies based on your conversation with us.
  • Message and data rates may apply.
  • Reply STOP to stop receiving messages.
  • Reply HELP for assistance, or email contact@opsautomations.io.
  • Carriers are not liable for delayed or undelivered messages. Full SMS and data practices are described in our Privacy Policy at https://opsautomations.io/privacy.

Estimates and calculators

Any figures shown on this site, including the ROI calculator, are illustrative estimates based on the inputs you provide. They are not a promise of revenue, savings, or performance.

Acceptable use

Don't use this site to break the law, submit false information, interfere with the site's operation, or attempt to access systems or data you're not authorized to access.

Intellectual property

The content, branding, and design on this site belong to Ops Automations. Please don't copy or reuse them without permission.

Disclaimer and limitation of liability

This website is provided "as is" without warranties of any kind. To the fullest extent permitted by law, Ops Automations is not liable for indirect, incidental, or consequential damages arising from your use of this site.

Privacy

Our Privacy Policy explains how we handle your information.

Changes

We may update these terms. Continued use of the site after an update means you accept the revised terms. The "last updated" date at the top reflects the latest version.

Contact us

Ops Automations: contact@opsautomations.io(509) 567-2818